《IPCC V200R001C80SPC700 Agent Gateway开发指南》获取指定技能队列排队总人数问题

网友投稿 620 2022-05-30

【问题简要】签入后调用获取指定技能队列排队总人数接口,返回没有权限访问

【期望解决时间】2019-12-09

【问题现象描述】按照《IPCC V200R001C80SPC700 Agent Gateway开发指南》文档开发签入后调用获取指定技能队列排队总人数,配置工号角色为质检员,技能组为95,调签入接口成功,返回如下json1,用该工号调获取指定技能队列排队总人数,返回没权限访问,返回如下json2:

json1:

{

"message": "",

"retcode": "0",

"result": {

"sipport": "5060",

"vdnid": 2,

"statisticlist": [

{

"vdnId": null,

"infoType": "currentCallTalkTime",

"displaySwitch": "OFF"

},

{

"vdnId": null,

"infoType": "callAnswerNumbers",

"displaySwitch": "OFF"

},

{

"vdnId": null,

"infoType": "textChatAnswerNumbers",

"displaySwitch": "OFF"

},

{

"vdnId": null,

"infoType": "workStatusTime",

《IPCC V200R001C80SPC700 Agent Gateway开发指南》获取指定技能队列排队总人数问题

"displaySwitch": "OFF"

},

{

"vdnId": null,

"infoType": "todayCallNumbers",

"displaySwitch": "OFF"

},

{

"vdnId": null,

"infoType": "todayTalkTime",

"displaySwitch": "OFF"

},

{

"vdnId": null,

"infoType": "todayAvgTalkTime",

"displaySwitch": "OFF"

},

{

"vdnId": null,

"infoType": "employeeFlag",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "employeeName",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "phoneNo",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "employeeNo",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "employeeType",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "queryType",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "identifyCardNo",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "country",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "mobileNo",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "param1",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "param2",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "param3",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "param4",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "param5",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "param6",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "param7",

"displaySwitch": ""

},

{

"vdnId": null,

"infoType": "param8",

"displaySwitch": ""

}

],

"workno": "12666",

"loginconfiglist": [

{

"vdnId": null,

"loginType": "capScreen",

"loginValue": "0"

},

{

"vdnId": null,

"loginType": "softphoneFlag",

"loginValue": ""

},

{

"vdnId": null,

"loginType": "loginType",

"loginValue": "default"

},

{

"vdnId": null,

"loginType": "automaticLogin",

"loginValue": "OFF"

},

{

"vdnId": null,

"loginType": "screenshotControl",

"loginValue": "default"

},

{

"vdnId": null,

"loginType": "threeReleaseDropAll",

"loginValue": "OFF"

},

{

"vdnId": null,

"loginType": "inboundRing",

"loginValue": "OFF"

},

{

"vdnId": null,

"loginType": "outboundRing",

"loginValue": "OFF"

},

{

"vdnId": null,

"loginType": "innerOpenEyeCodec",

"loginValue": "0,4,8,18"

},

{

"vdnId": null,

"loginType": "textchatRemindFlag",

"loginValue": "OFF"

}

],

"sipip": "10.166.37.64",

"mediatype": "TFF"

}

}

json2:

{

"retcode": "000-003",

"message": "no right to invite resouce",

"result": ""

}

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